Domestic Shipping Policy 

Shipment processing time 

All orders are processed within 1-2 business days excluding holidays & weekends

Shipping rates and delivery estimates

DEST.	SERVICE	DELIVERY TIME IN BUSINESS DAYS (ESTIMATED)	COST	Shipping Terms
UK	Express Next Business Day*	1-3 days	Free
USA	Express International	2-11 days	GBP 15.00	Free Above GBP 150.00
Canada	Express International	2-11 days	GBP 15.00	Free Above GBP 150.00
EU	Standard International	2-11 days	GBP 10.00	Free Above GBP 150.00
Rest of the World	Standard	7-10 days	GBP 25.00	unfortunately all orders are charged at standard rate

 

Shipment to P.O. boxes

Unfortunately, we do not ship to PO Boxes 

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking number.

Customs, duties, and taxes

Twill Active is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Twill Active is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team (support@twillactive.com)  directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide, Twill Active is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)