Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days excluding holidays & weekends
Shipping rates and delivery estimates
|DEST.||SERVICE||DELIVERY TIME IN BUSINESS DAYS (ESTIMATED)||COST||Shipping Terms|
|UK||Express Next Business Day*||1-3 days||Free|
|USA||Express International||2-11 days||GBP 15.00||Free Above GBP 150.00|
|Canada||Express International||2-11 days||GBP 15.00||Free Above GBP 150.00|
|EU||Standard International||2-11 days||GBP 10.00||Free Above GBP 150.00|
|Rest of the World||Standard||7-10 days||GBP 25.00||unfortunately all orders are charged at standard rate|
Shipment to P.O. boxes
Unfortunately, we do not ship to PO Boxes
Shipment confirmation and order tracking
You will receive a shipment confirmation and tracking number.
Customs, duties, and taxes
Twill Active is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Twill Active is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team (firstname.lastname@example.org) directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide, Twill Active is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)